Mark Miller has been working with security software products for over 16 years. Before that and without realizing it he was preparing for his computer software career by playing games in DOS and Windows. He grew up as a middle child in a large family teaching him how to work with all personality types. His main focus over his career so far has been creating and leading strong teams to solve difficult product issues. Over time, some of the roles he has helped fill are Support, IT, Training, Development, QA, Sales Engineering, and Professional Services. Today he is the Director of World Wide Support at Venafi and considers himself lucky to get to work with some of the best talent in the industry.